Disney y el arte del servicio al cliente

Disney y el arte del servicio al cliente similar books

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  The Lean Bakery

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  2 Second Lean: How to Grow People and Build a Fun Lean Culture

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  En agosto nos vemos

  Un maravilloso regalo inesperado para los innumerables lectores de García Márquez
   
  Cada mes de agosto Ana Magdalena Bach toma el transbordador hasta la isla donde está enterrada su madre para visitar l…

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  The Case for Good Jobs: How Great Companies Bring Dignity, Pay, and Meaning to Everyone's Work

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  La Mejora Comienza Conmigo: UNA GUÍA PRÁCTICA PARA CONSTRUIR UNA CULTURA LEAN EXTRAORDINARIA

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  The One Minute Manager

  For more than twenty years, millions of managers in Fortune 500 companies and small businesses nationwide have followed The One Minute Manager's techniques, thus increasing their productivity, job sat…

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  Cómo hacer que te pasen cosas buenas

  Entiende tu cerebro, gestiona tus emociones, mejora tu vida.
  
  Uniendo el punto de vista científico, psicológico y humano, la autora nos ofrece una reflexión profunda, salpicada de útiles consejos y con …

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  La Enseñanza de la Dirección y el Método del Caso

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  Encuentra tu persona vitamina

  ¿Por qué hay personas que nos hacen sufrir tanto y otras que nos generan confianza y cuya sola presencia nos reconforta? ¿Por qué hay gente que tiene tendencia a establecer relaciones complicadas y do…

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  La ambición también es dulce: La autenticidad, la generosidad y la intuición como herramientas para alcanzar el éxito

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  The Goal: A Process of Ongoing Improvement

  Written in a fast-paced thriller style, The Goal is the gripping novel which is transforming management thinking throughout the Western world.
  
  Alex Rogo is a harried plant manager working ever more des…

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  The Monk Who Sold His Ferrari: A Fable About Fulfilling Your Dreams and Reaching Your Destiny

  Wisdom to Create a Life of Passion, Purpose, and Peace.
  
  This inspiring tale provides a step-by-step approach to living with greater courage, balance, abundance, and joy. A wonderfully crafted fable, T…

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  Thinking, Fast and Slow

  In the highly anticipated Thinking, Fast and Slow, Kahneman takes us on a groundbreaking tour of the mind and explains the two systems that drive the way we think. System 1 is fast, intuitive, and emo…

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  Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones

  No matter your goals, Atomic Habits offers a proven framework for improving—every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach …

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  No sé cómo mostrar dónde me duele

  From the ‘Spanish-speaking Brené Brown’ comes a practical, illustrated guide to how (and where) our bodies are affected by emotions.    What is the right way to talk about our emotions and feelings? A…

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  Si lo crees, lo creas

  From the bestselling author of Eat That Frog!, a motivational guide to using the Psychology of Achievement to banish negative thoughts and behaviors and unlock your full potential for success.
  
  Letting …

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  Pedro Páramo

  A classic of Mexican modern literature about a haunted village.
  
  As one enters Juan Rulfo's legendary novel, one follows a dusty road to a town of death. Time shifts from one consciousness to another in…

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  Enamórate de ti: El valor imprescindible de la autoestima

  Desde pequeños nos enseñan conductas de cuidado personal respecto al físico: lavarnos los dientes, bañarnos, comer, aprender a vestirnos... Pero ¿qué hay del cuidado psicológico y la higiene mental? ¿…

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  Viajar cambiará tu vida

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  Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

  With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's…

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